Shipping, Delivery, Order Processing
FREE SHIPPING
We provide free shipping for most items. However, please always check the shipping rate before you place order. Some items are shipped from our warehouses in China and some are shipped from Singapore depending on the items you order. Please feel free to check with us to find out more.
INTERNATIONAL SHIPPING
We offer world wide shipping for most of our products. However, there are some countries we are unable to ship to. If you happen to be from one of those countries we apologise for the inconvenience caused .
CUSTOMS DUTIES & FEES
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
SHIPPING TIME & ORDER PROCESSING TIME
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
- *This table shows only estimated shipping time and does not include order processing time.
- Order processing time for non-customise items take 3 to 5 business days from order receive date.
- For customise items, it will take 7 to 14 business days from the date after receiving customer’s artwork, image or logo.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
